Useful Information & Tips
1- Guests are requested to strictly follow the time for all the sightseeing tours and transfers as per the program.
2- The vehicle provided to the client is not at his disposal unless It is for the specific services as mentioned in the program. Local sightseeing in Gulmarg & Pahalgam is not included (Srinagar/Jammu vehicles are not allowed to do local sightseeing in Pahalgam & Gulmarg). In certain sensitive areas the vehicles are not allowed to stop or wait. We request you to inform the clients not to force the driver to stop the vehicle at such places, against his advice.
3- J&K Tourism department has started to close one garden on different days of the week for maintenance. hence on the day of Mughal Garden tour if one of the Mughal Gardens is closed your client will be taken to the Botanical gardens instead.
4- We as your ground operators reserve the right to make changes to the tour programme, without any prior information, but of course without compromising the services.
5- There are certain aspects of the tour which, we as travel agents, do not have any control. Hence we are making you aware of such areas so you too can enlighten your clients. One such aspect is shopping. Lots of sellers will come to the hotels & houseboats to sell their goods, pls. ask for the genuine and locally made handicrafts or others things of interest,
Highland Journeys takes no responsibility whatsoever for the rates and quality. Second such aspect is pony rides in Sonamarg, Gulmarg & Pahalgam. We take no responsibility for services and charges of ponywallas. Though for tourist’s convenience the Union rates are displayed at most of the places. Third aspect is power cuts. These are regular and sometimes for long durations. Hotels & houseboats have generator back-up but only up to 11 p.m. at night after which the generators are switched off due to noise disturbance.
6- Transfers by Shikara from Shikara ghat to houseboat and back are provided free of cost, however occasionally during the season you may have to wait for 5-10 minutes for the Shikara to come and pick you up as each houseboat has one attached Shikara.